Gain clearer
insights faster.

Accelerating
Process Discovery

rvrwrk (River Work) is a first-of-its-kind technology-enabled service that can help you understand the root causes of your organizational process challenges in minutes, not weeks.

This way, you can focus on the fun part of process improvement: innovation.

Yes, we use AI, but we keep humans front and center.

Conversations ➟ Actionable Insights

Rapid-fire Artifacts

Quickly build and document essential organizational knowledge.

  • Process mapping
  • Standard Operating Procedure (SOP)
  • Checklisting
  • Machine-Readable Process Data

Meaningful Outcomes

See your work clearer than ever before and get better at things that matter.

  • High Level Operational Understanding
  • Continuous Improvement
  • Succession Planning
  • Improved Employee Onboarding
  • Well-Informed Software Implementations
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Meet Coco

Coco is a sophisticated automated phone agent who can interview multiple people simultaneously about their unique experiences with the same service.

These interviews are transcribed, analyzed, merged, and processed into data, generating artifacts like process maps, standard operating procedures (SOPs), checklists, and spreadsheets that can help you understand and innovate your processes.

Clarity on Process, Without the Tedium

Processes are the foundation of your organization. Processes drive both success and failure, and you can’t improve what you can’t understand.

How It's Been Done

Facilitators spend 20+ hours pulling employees into lengthy and contentious process mapping sessions that don’t always yield the full picture of your organization’s processes.

A New Way Forward

Employees take a simple, 10-15 minute call with Coco (Computerized Consultant), our automated phone agent. 

Multiple employees can be interviewed simultaneously, and their individualized input is transformed into actionable process maps, SOPs, checklists, and more that can be used to make data-informed decisions.

Less time on Discovery.
More Time Problem Solving.

Recent results showing how users made better use of their time.

9

Maps

9 maps and 12 different artifacts created in less than 2.5 Hours TOTAL staff time. That's less than 30 minutes per person.
60+

Steps

More than 60 steps in a procurement process were mapped and documented by an employee in less than 12 minutes.
12

Maps

12 maps for low-income housing vouchers were created in less than 4 hours. Maps reflected a consolidated perspective from multiple contributors.

Why rvrwrk?

Guided by lived experience

Guided by 60 years of combined municipal government experience, founders Brian Elms, Mike Sarasti, and Jose Otero developed rvrwrk’s question design and prompt engineering to ensure all AI interactions feel human and are efficient and informative.

AI that respects human inputs

Our approach features human validation of all outputs. We've put a lot of care into building systems that really capture what people are saying about the work they do every day. We distnguish what humans say vs what the machines suggest.

Deep Knowledge. Low Friction.

Everything we do is built around helping you quickly and accurately anchor down knowledge so that you can make your services better.

Imagine one integrated map of all systems, processes, and people to help problem solvers find their way through the bureaucracy.

We aim to make this frictionless.

Let's Chat.